If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

As long as your order has not dispatched our warehouse yet, you may cancel your order for a full refund. Please contact our support team at contact@axent.store to cancel your order.

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

At the checkout page, to apply your discount code, enter your code in the "Gift card or discount code" field, and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.

Kindly note that only one discount code is valid per order, meaning a discount code cannot be combined with an additional discount code.

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we advise you to speak to one of our Customer Service Representatives by sending us a message on our Contact Us page or chatting with us directly using our online chat tool.

We offer free global express shipping for orders over $200 USD. Otherwise, shipping costs $25.

All products are shipped from China.

Yes, we ship all over the world. We offer free shipping on orders over $200.

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

In order to help you further, we would really appreciate if you could provide us with the following information:

• First and Last name,
• Street name and number,
• Zip code and City,
• Country,
• Phone number and Email Address

Within 3-4 business days of placing your order, your package will be scanned at the carrier’s sorting facility. You will then receive an e-mail from us containing your package’s tracking information.

It depends on where you are. Orders usually take 5-7 business days to arrive after being shipped by the shipping carrier. Delivery details will be provided in your confirmation email.

If you have received your Tracking Number, we urge you to contact the carrier’s local office near you. The carrier will have more accurate information regarding the status of the delivery.

If you have successfully placed your order but not received your Tracking Number, please contact us and we will look into this for you immediately.

If you receive your package and it is not what you ordered, please contact us immediately. We will do everything we can to correct our mistake as quickly as possible.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that Trove is not responsible for any items lost during the return shipping if you choose to return the package by yourself. Therefore, we strongly recommend that you return your order using the return label and instructions provided by our customer service. Please contact us on our Contact Us page to receive the necessary details in order to make your return.

1. Go to our Contact Us page and fill out the form
2. Submit your message explaining why you would like to return your product(s).
3. You will receive an email with your return instructions.
4. Follow the instructions. Depending on the nature of your return request, we will either cover the return shipping cost or not.
5. Return your order to us via the courier specified in the email.

14-day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 14 days after delivery will be considered non-returnable.

Return Process

To start a return, contact us at contact@axent.store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

How can customers return your products?

We welcome customers to return them by post. We do not allow in-store or kiosks to get product returns.

Damages and issues:

Please inspect your order once it’s received. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

How will customers get the return label? 

The customer is responsible for returns for customer remorse. But we will provide the label for defective or incorrect products. You need to download and print the label.

What condition product are you receiving in return?

We accept returns for unused products in original condition and packaging. 

What is the restocking fee?

There is no restocking fee.

How much will customers pay for return shipping? 

You are responsible for the cost of return shipping for remorse. And It's our responsibility if you get the wrong or damaged products. We recommend using a trackable shipping service to ensure your return is received. 

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Exchanges

We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please get in touch with us at contact@axent.store. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

The product(s) must be sent back within 14 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels intact – and still in the same new condition as when the item was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.